A Hierarchical Classification Model of QoE Influence Factors [chapter]

Lamine Amour, Sami Souihi, Said Hoceini, Abdelhamid Mellouk
2015 Lecture Notes in Computer Science  
Quality of Service (QoS) optimization are not sufficient to ensure users needs. That's why, operators are investigating a new concept called Quality of Experience (QoE), to evaluate the real quality perceived by users. This concept becomes more and more important, but still hard to estimate. This estimation can be influenced by a lot of factors called : Quality of Experience Influence Factors (QoE IFs). In this work, we survey and review existing approaches to classify QoE IFs. Then, we present
more » ... a new modular and extensible classification architecture. Finally, regarding the proposed classification, we evaluate some QoE estimation approaches to highlight the fact that categories do not affect in the same the user perception.
doi:10.1007/978-3-319-22572-2_16 fatcat:ko7oh35torfyrdp4vt6qw3dfoi