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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT KISEL (ANAK PERUSAHAAN PT TELKOMSEL) MEDAN
2016
JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN)
The objective of this research is to determine the impact of service quality dimension viewed from tangible, reliability, responsiveness, assurance, and empathy dimension towards customer satisfaction at PT. Kisel (Official Branch of PT. Telkomsel) Medan.In this research the population's 103 respondent with sample's used is 82 respondent. The sample selection method used is purposive sampling, based on Telkomsel customer that visit PT Kisel to complaint their problem more than 1 time. Data
doi:10.31289/jkbm.v3i1.242
doaj:4f612fcad38f447796c523b8aabf483b
fatcat:plrgnlb2fna5jdit7653l5dj2q