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Proceedings of the 6th Business & Management Conference, Geneva
Field survey is carried out in eight large companies involved in a petroleum refinery megaproject in Iran to investigate the effects of human resource management plans on client satisfaction. On the job training of staff as well as economic incentives are applied as the main topics of HRM plans. About 200 questionnaires have been completed along the EPC contractors as well as project client and management consultant. The results of each improving plan inspected during a six-month period and thedoi:10.20472/bmc.2017.006.010 fatcat:toits2j5ifcsniwow376fgo56u