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Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals. People who make referrals fill key organizational roles that have been identified by CSCW and affiliated research. Expertise locating systems are not designed to replace people who fill these key organizational roles. Instead, expertise locating systems attempt to decrease workload and support peopledoi:10.1145/358916.358994 dblp:conf/cscw/McDonaldA00 fatcat:5vsqm6vhijgnrjo6ibwyhrcazm