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When Algorithms Err : Differential Impact of Early vs. Late Errors on Users' Reliance on Algorithms
2022
ACM Transactions on Computer-Human Interaction
Errors are a natural part of predictive algorithms, but may discourage users from relying on algorithms. We conduct two experiments to demonstrate that reliance on a predictive algorithm following a substantial error is affected by (i) when the error occurs and (ii) how the algorithm is used in the decision-making process. We find that the impact of an error on reliance depends on whether the error occurs early (i.e., when users first start using the algorithm) or late (i.e., after users have
doi:10.1145/3557889
fatcat:3axaciyebfe7rgmun3tyitk64m