Cybersecurity operations (CyberOps) is the use and application of cybersecurity capabilities to a domain, department, organisation or nation. It is fundamentally to protect digital investments, contribute to national economic wellbeing by providing a safe, secure and conducive environment to conduct business and to protect a nation's critical national infrastructures and citizens welfare. In this paper, we investigate operational factors that influence situational awareness of CyberOps,

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... ally, the features that deals with understanding and comprehension of operational and human factors aspects and that helps with insights on human operator decision making (e.g., cognition, teamwork, knowledge, skills and abilities). The operational factors discussed in this paper range from tools, techniques, integration, architecture to automation, cognition, people, policy, process and procedures.