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"Watch Your Language!": Word Choice in Library Website Usability
2017
Partnership: The Canadian Journal of Library and Information Practice and Research
Many academic libraries conduct extensive user studies when redesigning their websites, considering characteristics such as design features, information architecture, and link and information placement. One of the less studied aspects impacting library website usability is choice of language. This article presents the results of a usability study conducted at a small Canadian academic library that assessed the impact of word choice on user interactions with its library website. The author
doi:10.21083/partnership.v12i1.3918
fatcat:yuymuj7uj5fednrtxa7s3tv3fe