Determinants of web-user satisfaction: using technology acceptance model

Zaitul, Fanny Ramadhani, Desi Ilona, A. Hazmi, R.A. Hadiguna, H. Suherman, R. Desmiarti
2018 MATEC Web of Conferences  
This study investigates the determinant of web-user satisfaction. User satisfaction is successful measurement for IT implementation. Technology Acceptance Model and Theory of Plan Behaviour are used to underpin the relationship. Two variables are applied as determinants of webuser satisfaction: perceived usefulness and perceived ease of use. Students from four faculties are used as research object and questioner were distributed online by giving URL-Link through WhatsApp. 53 Students filled the
more » ... questioners. Smart-PLS use to analyse data. The finding show that perceived ease of use has a positive relationship with user satisfaction. However, perceived usefulness does not have a significant relationship with user satisfaction. This study has a practical and theoretical implication. Practically, the finding can be used to formulate the future university website development. Theoretically, this study contributes to the Technology Acceptance Model and Theory of Plan Behaviour.
doi:10.1051/matecconf/201824805009 fatcat:qypetojngjhclbnrydwoc4o6ru