Research Challenges in Building a Voice-based Artificial Personal Shopper - Position Paper

Nut Limsopatham, Oleg Rokhlenko, David Carmel
2018 Proceedings of the 2018 EMNLP Workshop SCAI: The 2nd International Workshop on Search-Oriented Conversational AI  
Recent advances in automatic speech recognition lead toward enabling a voice conversation between a human user and an intelligent virtual assistant. This provides a potential foundation for developing artificial personal shoppers for e-commerce websites, such as Alibaba, Amazon, and eBay. Personal shoppers are valuable to the on-line shops as they enhance user engagement and trust by promptly dealing with customers' questions and concerns. Developing an artificial personal shopper requires the
more » ... gent to leverage knowledge about the customer and products, while interacting with the customer in a human-like conversation. In this position paper, we motivate and describe the artificial personal shopper task, and then address a research agenda for this task by adapting and advancing existing information retrieval and natural language processing technologies.
doi:10.18653/v1/w18-5706 dblp:conf/emnlp/LimsopathamRC18 fatcat:wh5rsh444rexrclb3oi2weizjm