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Requirements analysis is a complex task. All too often, information systems that do not fulfil users' requirements are built and delivered. In software engineering, viewpoint analysis has been proposed as a means of successfully capturing user requirements for complex systems. Viewpoint analysis is a process that produces a synthesis of requirements from a number of disparate and distinct perspectives. This paper describes such a viewpoint analysis that has been applied to the field ofdoi:10.1016/s0166-3615(99)00038-x fatcat:c5sxnke5mvbczbkxyjhv4ftr6e