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Analysis of cooperative service quality is an assessment of members on the quality of cooperative services to meet the needs of members in increasing member satisfaction and loyalty. This research is in the form of an analysis of the quality of KPN services. The research approach is in the form of qualitative research and case studies. Interview respondents were members of KPN Praja Nirmala. Data collection techniques in the form of interviews, observation and documentation. The analysis of thedoi:10.26418/jppk.v11i6.55724 fatcat:52yb42t5ibgx7dcp4gzugedv7m