Impact indicators in chronicity to meet the Triple Aim: a balance scorecard

Ana Isabel González-González, Inmaculada Mediavilla-Herrera, Elena Bartolomé-Benito,, Isabel Cura-González, Zita Quintela-González, Ana Miquel-Gómez
2015 International Journal of Integrated Care  
The strategy of care for patients with chronic diseases in the Community of Madrid is specified in a strategic framework model representing the set of elements that the community will develop in the coming years. In order to implement the strategy, nine execution lines are already working in parallel with their respective projects and milestones. The last but not the least execution line comprises the continuous evaluation of impact indicators related to chronicity. Madrid's Health Service has
more » ... Health Service has already developed and implemented a balance scorecard for primary care professionals that offer homogeneous and agreed indicators which are critical for sharing information among the various levels of decision making in the organization, facilitate coordination and tracking of targets. This dashboard is accessible to all professionals through an application called e-SOAP (Tracking Objectives Primary Care) which is accessed through the organization intranet.
doi:10.5334/ijic.2073 fatcat:qwsppodksbhi3jch7v5pbmwtia