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On the Dutch workflow market, a new and interesting paradigm named "case handling" is emerging. The goal of case handling is to overcome the limitations of existing workflow management systems. By using a data-driven approach combined with implicit routing and carefully avoiding context tunneling, awareness and flexibility are improved. Currently, many organizations are considering case handling systems such as FLOWer (Pallas Athena) rather than the more traditional workflow management systems.doi:10.1142/s0218843003000784 fatcat:6arnzle3zzelhb2nl27his3p4y