A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2020; you can also visit the original URL.
The file type is application/pdf
.
The effect of recovery satisfaction on citizens loyalty perception: a case study of mobile government services
2020
International Journal of Electrical and Computer Engineering (IJECE)
Use of mobile services is an integral part of today's life. Organizations, government agencies as well as service providers in the market employ mobile services or application in reaching their citizens or users worldwide. Notably, service failure issues might frustrate users in using mobile service, but usually, service providers would employ the strategy of recovery as solution. Recovery strategy aims to sustain the relationship with users following service failure. Somehow, the factors that
doi:10.11591/ijece.v10i4.pp4279-4295
fatcat:ao2pvup6dbeifixlm2iyk64zne