The conflict must be considered an inevitable aspect of the organizations' lives. Most of the people consider conflicts as destructive collisions, irreconcilable, from which some people win in the detriment of others. There is no organization without conflicts as there is no social group without frictions. This phenomenon appears because where at least two persons interact, the perfect ambiance for the development of conflicts is created. The conflict is nothing but a process of protestation

more »

... confrontation which can appear between different individuals or groups, when every one of them is in pursue of their own interests. It is noticeable that a conflict between groups can appear only when these are different, but dependent on each other. It is true that a medium level conflict is necessary in order to allow organizational processes to evolve and to prepare grounds for change and it can give birth to the motivation of resolving problems which otherwise are unnoticed. In this way, a medium level conflict can lead to a creative behaviour. The point of this study is to bring out the factors that have generated conflicts in order that the managers come to the decisions which are imposed to avoid major confrontational states. At the same time, it is necessary for the managers to possess various knowledge in order to have the possibility to resolve constructively a confrontational state.