The voices of the users: how technology can help in co-innovation

Essi KUURE, Antti LINDSTRÖM
2014 Design frontiers: territories, concepts, technologies [=ICDHS 2012 - 8th Conference of the International Committee for Design History & Design Studies]   unpublished
Public Services / Service Design / Co-design / Agile Technologies / Prototyping Design plays a growing role in the public sector. Designers' tools and service design processes have put an emphasis on empathy for the users, creativity, visual thinking, and co-design. The focus of this paper is on how co-innovation with users can be done in the public sector, and how the service design tools -service prototyping in specific -are able to help in doing this.
doi:10.5151/design-icdhs-074 fatcat:oj2vpedm6veq7p6x3jphznj7zq