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Proceedings of the 28th International Conference on Computational Linguistics
Ensuring smooth communication is essential in a chat-oriented dialogue system, so that a user can obtain meaningful responses through interactions with the system. Most prior work on dialogue research does not focus on preventing dialogue breakdown. One of the major challenges is that a dialogue system may generate an undesired utterance leading to a dialogue breakdown, which degrades the overall interaction quality. Hence, it is crucial for a machine to detect dialogue breakdowns in an ongoingdoi:10.18653/v1/2020.coling-main.371 fatcat:tzboc3qvcjg2ffmzcym22c7uxu