Educational technology is often treated as a tool that can be separated from the content of education. This attempt to separate process from content fuels the tendency towards mass produced education. But process and content are intimately related: technology shapes the experience of education, the identities of teachers and learners, the structures of our institutions and the relationships between people. When technology is treated as independent and interchangeable, these impacts become

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... ble. Awareness of the complexity of technology as an integral part of a complex system makes it possible to consciously shape the technology to enhance human interaction.