Becoming social: Expanding scenario-based approaches in HCI

John M. Carroll
1996 Behavior and Information Technology  
Scenarios of use support the integration of cognitive and organizational approaches to human±com puter interaction (HCI) by providing a rich representation of activity from which cognitive and organizational perspectives can be developed. In this paper, a'cognitive' approach to scenario-based analysis and designÐ one focused on causal relationships implicit in episodes of individual problem-solving and learningÐ is extended by em phasizing an organizational work view of social causes and effects.
more » ... l causes and effects.
doi:10.1080/014492996120184 fatcat:lmmq7efpivgzxemveeihb7qrfe