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Scenarios of use support the integration of cognitive and organizational approaches to human±com puter interaction (HCI) by providing a rich representation of activity from which cognitive and organizational perspectives can be developed. In this paper, a'cognitive' approach to scenario-based analysis and designÐ one focused on causal relationships implicit in episodes of individual problem-solving and learningÐ is extended by em phasizing an organizational work view of social causes and effects.doi:10.1080/014492996120184 fatcat:lmmq7efpivgzxemveeihb7qrfe