A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2019; you can also visit the original URL.
The file type is
In order to assess the satisfaction of the citizen on the quality of public administrative services in the Central Highlands, research interviewed a randomized direct of 2000 citizens in 2017. Using SPSS to analyze EFA and regression, the results of the study have identified six groups of factors that affect the satisfaction of citizens is reliability; procedures; cost and time; employers, civil servants and officials; facilities and care, supporting. All factors have a positive impact ondoi:10.13189/aeb.2018.060504 fatcat:7cxdjbavoveofg3vvldqxtwatq