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Few studies have examined the antecedents of citizen satisfaction in relation to mandatory e-government services pertaining to promising sectors such as education. This study was thus aimed at developing and empirically test a model based on a blend of information systems success models, in conjunction with trust theory. In Saudi Arabia, the Ministry of Education has launched a mandatory e-government service intended to assist high school graduates in their university academic admissiondoi:10.1109/access.2020.3004541 fatcat:s6xlj7up25hmbdlpzdgelf62ju