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2017 International Conference on Information Management and Technology (ICIMTech)
Information Technology Services Management (ITSM) is very important for improving a good service to stakeholders. But to improve, it is very difficult. A company often get a problem to achieve a standardization of Information Technology (IT) services . This paper aims to propose an effectiveness and efficiency design of ITSM through capability maturity model integration (CMMI) in an organization to manage IT division. ITSM is affected by the procedure, performance, and capability of ITdoi:10.1109/icimtech.2017.8273561 fatcat:msksz3xlxzboxkmahebngzr5a4