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Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. $$3$$
[chapter]
2015
Lecture Notes in Business Information Processing
Many organizations providing IT services try to be service-oriented at the business layer and at the IT layer. To do so, these organizations follow a service-orientation for their management and business processes while working with a service-oriented system (SoS). This should improve, i.a., their work organization during the service implementation projects and the exchange of information between the stakeholders. However, a very few papers bring solutions for aligning an IT service management
doi:10.1007/978-3-319-14980-6_10
fatcat:wk22s42mbna67mmfu6e2dch7ne