A capability based framework for customer experience focused digital transformation [chapter]

Neeraj Sahu, School of Business Information Technology and Logistics RMIT University, AU, Hepu Deng, Alemayehu Molla, School of Business Information Technology and Logistics RMIT University, AU, School of Business Information Technology and Logistics RMIT University, AU
2018 Australasian Conference on Information Systems 2018  
doi:10.5130/acis2018.an fatcat:7zmn65s7tfgyrjrdn2cptcn6wy