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THE INFLUENCE OF EXTERNAL FACTORS ON OBEDIENCE TO COLLECT THE REPORT OF MINIMUM SERVICE STANDARD AT SURABAYA HAJJ GENERAL HOSPITAL
The Indonesian Journal of Public Health
Quality is the suitability between the work carried out and the standards or requirements that have been set. As a quality guideline, hospitals in Indonesia use minimum service standards. Based on the operational report of Surabaya Hajj General Hospital in 2016, it shows that 62.09% of units are non-obedient in collecting minimum service standard reports and 23.66% of units have collected minimum service standard-reports within a time set, that means in 12 months during 2016 from 31 workingdoi:10.20473/ijph.v17i3.2022.500-512 fatcat:5sntutobsrgh7clfvjqjv27ugq