The aim of this study is to record the perceptions of school principals, in order to improve the quality of the provided services. The theoretical framework attempts to describe the prevalent view that the provision of qualitative and effective administrative support to schools can contribute to school smooth operation and school staff satisfaction in order to focus on educational services, rather than on administrative problems and restrictions. The administrative factors under investigation

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... e the mode of administration, the efficiency of procedures, ICT skill enhancement and employees' performance, technological modernization efforts, and customer participation in decision-making. The study examines how these variables, affect the level of satisfaction of school principals. The primary data was obtained by using an electronic questionnaire which allows for the use of econometric techniques. The results of the analysis show that Administrative factors have a major impact and summatively affect customer satisfaction. A management system that valorizes technology and human resources, develops mechanisms for open communication and dialogue and examines the views of the users of services in an organized manner is considered to be essential. (DIPF/Orig.)