CONTROLLING THE USABILITY OF WEB SERVICES

RON S. KENETT, AVI HAREL, FABRIZIO RUGGERI
2009 International journal of software engineering and knowledge engineering  
Service Oriented Architectures (SOA) enable dynamic integration of Web Services (WS) to accomplish a user's need. As such, they are sensitive to user errors. This article presents a framework for mitigating the risks of user errors due to changes in the service delivery context. The underlying methodology incorporates usability in the design, testing, deployment and operation of dynamic collaborative WS, so that the error-prone elements of the User Interface (UI) are identified and eliminated.
more » ... he methodology incorporates Statistical Process Control (SPC) of Web Service Indices (WSI), obtained by a Decision Support system for User Interface Design (DSUID), in which the users are elements of the control loop.
doi:10.1142/s0218194009004362 fatcat:a52doi5awfgbbcuq7zdj2fydhe