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Ontology-Based Users & Requests Clustering in Customer Service Management System
[article]
2005
arXiv
pre-print
Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of activities is implemented through e-services to directly involve customers into business processes. Traditionally Customer Service Management involves application of data mining techniques to discover usage patterns from the company knowledge memory. Hence grouping of customers/requests to clusters is one of major
arXiv:cs/0501077v2
fatcat:ar2chglfe5cbzo2lerugeeljfe