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In the digital era, information can rapidly deploy or decrease a crisis to the whole world. Therefore, the crisis management role is to be able to communicate a crisis properly and take advantage of updated information. This research explains how an airline company managed a crisis caused by an airplane crash from the communication perspective. There're many strategies to spread information about crisis to stakeholders, one of them is press releases. This research aimed to find out how thefatcat:zgp67g4gebamfbqwizd3l26kpu