HR Recruitment Through Chatbot- An Innovative Approach

2021 Journal of Contemporary Issues in Business and Government  
Artificial Intelligence is used in all the sectors, among which chatbot is a new trend. Chatbots are used in many sectors, where HR chatbot have taken over the HR industry This research paper titled HR Recruitment through chatbot helps to know about how chatbot is useful in recruitment for HR managers and to know whether these chatbots will replace hiring managers in the upcoming years or not. A descriptive research is used in the study for a sample size of 113. The tools used in the study are
more » ... d in the study are mean analysis, frequency analysis, Independent sample T test and ANOVA. It is found that factors influencing the study are need for chatbot, technical issue, evaluation and installation. From the study it's been inferred that chatbot can help the HR manager in saving their time by selecting the qualified and helping the HR manager by bringing the recruitment to further process but it can't replace a HR manager. INTRODUCTION A Chatbot is an artificial intelligence (AI) programming software that simulates discussions, chats or conversations with human, user, employees or clients in a natural language through messaging applications, websites or by phone. These chatbots are also known as digital assistants. Chatbot helps in interpreting the user's requests by processing it and by providing relevant answers. They are mostly used to handle simple tasks in both business-to-consumer (B2C) and business-to-business (B2B) environments. It not only saves time but also helps in providing a very good customer service when the live agents are not available. The most important thing in implementing a chatbot is selecting the right natural language processing (NLP). For example, if the user interacts with a chatbot through voice, then the chatbot requires a speech recognition engine. Chatbots are useful in many ways by providing improved customer service, maintaining customer engagement, monitoring consumer data, providing 24hours availability, providing instant answers, instant transactions, increasing sales, reaching new customers and many more. Chatbots are used in many sectors, where HR chatbot have taken over the HR industry. HR chatbot helps in reducing the recruitment costs and time, reduce the staff turnover, enhance employee engagement, improving onboard experience, boost productivity, providing personalized experiences and many more. It is predicted that the future HR industry will be dominated by the HR chatbots. Chatbots are becoming common in many businesses. Different types of chatbots are used by different industries which deal with simple requests to advanced queries. They are used in many sectors such as retail, e-commerce, travel, hospitality, banking, education, etc. Recruitment chatbot is also called as conversational agent, it uses AI technology such as natural language processing to understand a user's messages.These chatbots are used to communicate and interact with applicant's queries by asking questions and helps in speeding up the screening process. It also helps in taking up the recruitment to the further process by scheduling an interview with a recruiter. The major use of the HR chatbots is, it can engage with an unlimited number of applicants in real-time simultaneously and can provide relevant answers instantly. A recruitment chatbot is like a HR manager's assistant which, with the help of artificial intelligence and machine learning does some basic process. It lets a recruiter know how many interviews they have for a day and helps in scheduling and setting up interviews with candidates. It collects the candidate's basic information, like education qualification or past experience, and asks them the screening questions, after which it collects all the information and feeds it directly into the business's internal database. These HR chatbots act as an actual human recruiter by talking to one candidate through email, another through SMS and another through social media simultaneously. The main objective is to make a research to know about hiring through chatbot and also to know whether a chatbot will replace a hiring manager or not. This article also tried to compare the views of the respondents to know the drawbacks of the chatbots.
doi:10.47750/cibg.2020.26.02.075 fatcat:bnvhy7uwkndepbjzidsdp2tffy