How do you Converse with an Analytical Chatbot? Revisiting Gricean Maxims for Designing Analytical Conversational Behavior

Vidya Setlur, Melanie Tory
2022 CHI Conference on Human Factors in Computing Systems  
Figure 1: Participants conversing with various analytical chatbot prototypes. (a) A Slack chatbot showing an interactive message with a drop-down menu to help a user refine a previous response within the conversation thread. (b) An Echo Show chatbot simulator screen showing the top 5 wineries result along with two other follow-up utterance options on the right side of the screen. (c) Interaction with an Echo chatbot. The grey text bubbles indicate voice transcripts from the participants while
more » ... e blue ones are from the chatbot. Follow-up questions and feedback from the chatbot encourage conversational behavior.
doi:10.1145/3491102.3501972 fatcat:jmylakmeqzcnljlvx6sfuz4che