The Impact of Soft Skill Competence, Altruism, Teamwork, and Innovative Work Behavior on Human Resource Quality in the Public Sector

Eni Lestariningsih, Moch Asmawi, Madha Komala
2021 The International Journal of Business & Management  
I. Introduction Indonesia has a shortage of competent people [1]. Indonesia has 9% of high-skill workers, which is slightly better than Cambodia, Myanmar, and Lao PDR, with 4%, 6%, and 7% of high-skill workers. In the current Digital Age, the Government and Private Sector face severe challenges in filling new types of jobs and existing jobs in line with Human Resources (HR) characteristics in Indonesia. These challenges include providing job opportunities and the scarcity of highly skilled
more » ... rs. The strategy for the growth of the State Civil Servant, issued by the Ministry of Administrative and Bureaucratic Reform to achieve "world-class government" in 2024, is to be qualified in Human Resources and capable in Science and Technology. Communication and Information Technology development was so quick in the Industrial Revolution 4.0 Era that it impacted work processes, affecting workers' competencies. Highly qualified human resources with a high capacity for adaptation, flexibility, and continual learning are needed in the Industrial Revolution 4.0 Era [2]. Meanwhile, the characteristics of quality human resources required in the current 21st century, or this Digital Age, include being innovative, creative, ethical, and never stopping learning (Gilabert, 2017) . As a result of the increasing needs of people in the information society for access and interchange of data and information at anytime, anywhere, and to anyone, the BPS-Statistics Indonesia must likewise respond to the dynamics of increasing demand for excellent public services. This is in keeping with Raymond A. Noe's statement [3] that the issues facing firms seeking to gain a competitive advantage include environmental, global, and technological challenges. According to the research findings by AchmadFajar et al., achieving competitive advantage requires innovation, highquality human resources, and employee competencies, including soft and hard skills: Skills are necessary for innovation and economic performance. Employees have skills based on job requirements that allow them to do their responsibilities individually [3], both as human capital and as significant agents in innovation. BPS-Statistics Indonesia's vision, "Pioneer of Trusted Statistical Statistics for All," necessitates that the organization provides quality, reliable, relevant, and timely data, and statistical information to everyone. The delivery of statistical data must be faster, cheaper, easier to get, and more accurate. This phenomenon implies that to improve BPS-Statistics Indonesia's competitiveness and performance, BPS-Statistics Indonesia must continuously improve the organization's overall quality with the help of qualified BPS-Statistics Indonesia Human Resources.
doi:10.24940/theijbm/2021/v9/i12/bm2112-033 fatcat:hzygr2cz7jg7xnebyg5jt6gf4e