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The article presents the reflections of the practice of psychologist who works in phone counseling service: it points out the functions and role of this psychological service for big city life. The author describes social mission and goals of a telephone service as well as some goals which are less obvious parts of the work even for some experts in this field.doaj:67c265cf69834493bd9f1e90fd387ee1 fatcat:wir7ne4give6rbuhe7esiruotq