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The Role of Ombudsman to Encourage The Citizens' Participation in Public Service Supervision through Ombudsman Network
2018
Proceedings of the Annual Civic Education Conference (ACEC 2018)
unpublished
Citizens certainly have rights and obligations; one form of citizens' rights is obtaining good public services. In public service, most of the citizens do not understand that there is a right of the citizens to complain or to give feedback about the service received if the implementer and the organizer do the service standard wrong. Ombudsman institution as a state institution which has the duty to oversee the implementation of public services should be better known to the public. In fact,
doi:10.2991/acec-18.2018.142
fatcat:xdikvumjefah5phbj4r6jfkiu4