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Modeling traveler experience for designing urban mobility systems
Travelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goal is to provide a language and insights for the early stages of a design process. A literature review sheds light on the complexity of urban mobility from technical, sociotechnical, and userdoi:10.1017/dsj.2019.6 fatcat:jud2m74txnaqrd6ybfbm22schm