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Evaluating the satisfaction level of citizens in municipality services by using picture fuzzy VIKOR method: 2014-2019 period analysis
2022
Decision Making: Applications in Management and Engineering
In this study, it is aimed to rank the satisfaction levels of the municipality services. For this purpose, 20 municipal services included in the Life Satisfaction Survey (LSS) that the Turkish Statistical Institution regularly applies every year are considered as alternatives. In addition, the satisfaction of citizens was evaluated not only for the last year, but also for the period of 2014-2019, and these years were considered as a set of criteria. LSS statistics contains the citizens'
doi:10.31181/dmame181221001y
fatcat:ryvkjkhomfgodao5a6gefkvwdq