Influence of contextual information in emotion annotation for spoken dialogue systems

Zoraida Callejas, Ramón López-Cózar
2008 Speech Communication  
In this paper, we study the impact of considering context information for the annotation of emotions. Concretely, we propose the inclusion of the history of user-system interaction and the neutral speaking style of users. A new method to automatically include both sources of information has been developed making use of novel techniques for acoustic normalization and dialogue context annotation. We have carried out experiments with a corpus extracted from real human interactions with a spoken
more » ... logue system. Results show that the performance of non-expert human annotators and machine-learned classifications are both affected by contextual information. The proposed method allows the annotation of more non-neutral emotions and yields values closer to maximum agreement rates for nonexpert human annotation. Moreover, automatic classification accuracy improves by 29.57% compared to the classical approach based only on acoustic features.
doi:10.1016/j.specom.2008.01.001 fatcat:3jpm2avtejfltelqj5sjjb2fkq