Organizational roles and communication modes in team work

A. Michailidis, R. Rada
Proceedings of the 34th Annual Hawaii International Conference on System Sciences  
We have surveyed ten collaborators' perceptions on the value of nine communication modes : email, telephone, pen-and-paper, computer conferencing, telephone conferencing, face-to-face, fax, post, and whiteboard. Eight roles were considered: innovator, resource investigator, chair, shaper, evaluator, team worker, organizer, and finisher. Through a repeated measures design, a mapping between these modes and roles was determined. Face-to-face communication was viewed as most valuable by all roles,
more » ... except the innovator role. Voice-based communication modes supported more interdependencies among roles than any other communication mode, but each mode serves a function in supporting group work. 0-7695-
doi:10.1109/hicss.2001.927183 dblp:conf/hicss/MichailidisR01 fatcat:qzshvn7crncczojqkafxieenpu