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Gulfs of expectation: eliciting and verifying differences in trust expectations using personas
2016
Journal of Trust Management
Personas are a common tool used in Human Computer Interaction to represent the needs and expectations of a system's stakeholders, but they are also grounded in large amounts of qualitative data. Our aim is to make use of this data to anticipate the differences between a user persona's expectations of a system, and the expectations held by its developers. This paper introduces the idea of gulfs of expectation -the gap between the expectations held by a user about a system and its developers, and
doi:10.1186/s40493-016-0025-9
fatcat:3dzb2bycrbf6jm4pjigptrtj5y