G e r a l I e n H o l S b r I n k " a c H T e r D e V o o r D e u r " : H u I S b e z o e k e n I n D e w I J k a a n Pa k A b s t r A c t "behind the front door": house calls in neighbourhood development Neighbourhoods are focus of considerable attention, identified as appropriate sites for innovation in both governance and service design. Persistent social problems exist in some neighbourhoods of Enschede (a town of 160,000 inhabitants in the East of the Netherlands) which do harm the full

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... elopment of people, their quality of life and public security. In two pilots in two different neighbourhoods, two different types of house calls are tried out as a strategy for neighbourhood regeneration and local service delivery. The goal of these house calls were enforcement and support of people living at the addresses. This article compares the both types of house calls in two neighbourhoods. The main similarity is the personal approach of the visited people living at the addresses. The main difference found is the choice for one of two different types of house calls: at 99 GeralIen HolSbrInk addresses with and/or without a risk profile. The author concludes that there is no "one best way to organize" the house calls in every neighbourhood. The optimal approach depends on the goals of the house calls and the circumstances in the neighbourhood. K e y w o r d s Community development, house calls, outreach work, method development, viability, safety