Critical requirements of the University librarians job : methodological considerations in collecting incidents and weighing requirements

Charles Jude McGilvery
Statement of the Problem The object of this study is to examine the effect of methodological variations in the Critical Incident Technique as it applies to job analysis. Three methodological areas were investigated in this study: I The questions asked the observers. It has been common practice in past studies to ask the observers to describe incidents in which a person acted in such a manner as to be particularly effective or ineffective with regard to performing the activity. It is possible
more » ... t by asking additional kinds of questions which establish different criteria for reporting or ignoring incidents different kinds of behaviors would be reported. II The observers' perceptions of the aims of the activity. Flanagan (1954) suggests that the observers, in order to judge whether a person's behavior is effective or ineffective with regard to a particular activity must be aware of the general aims of the activity as laid down by the administrators of the activity. Few past critical incident studies have checked the qualifications of the observers used with regard to their awareness of the aims of the activity. No research has been carried out to determine the effect of observers perceptions of aims, which are in disagreement with the accepted aims, on the incidents they report. III The relative importance of the critical requirements. It may be possible to determine the relative importance of each critical requirement. Frequency of behaviors reported has been used as an indicator of the relative importance of critical requirements. Ratings by supervisors of the importance of each requirement, have also been used in an effort to establish their relative importance. Neither of these methods was proven to be valid. To date no effective, valid method has been discovered for determining the relative importance of the critical requirements. This study investigated these three areas in an attempt to test the following propositions: 1. Incidents collected from a "behavior pattern" questions will contain different [...]
doi:10.14288/1.0093559 fatcat:u6yl7ldqwrhe3mjj7yrqoyh5am