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The aim of this paper is to outline the design of a chatbot to be used within mental health counselling. One of the main causes of the burden of disease worldwide is mental health problems. Mental health contributes to 28% of the total burden of disease, compared to 16% each for cancer and heart disease in the UK. Stress, anxiety or depression accounted for 15.8 million days of sickness absence across the UK in 2016. By 2020, the gap between the demand for mental health care and the resourcesdoi:10.14236/ewic/hci2017.24 dblp:conf/bcshci/CameronCMBMOAM17 fatcat:3qtvk566bfde3of2nbgtzjv2ru