End User Satisfaction and Individual Performance Assessments in e-Procurement Systems
Journal of clean energy technologies
End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user's performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to
... in addition to assessing the impact of three proposed antecedents of end-user satisfaction: processing, content and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors processing, content and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance. Index Terms-E-procurement, user satisfaction, individual performance. Ainin Sulaiman is a lecturer in the Operation and Management Information Systems Department, Faculty of Business and Accountancy, University of Malaya, Malaysia. Her areas of expertise are information technology management, e-commerce and management information systems. She is actively involved in research on e-commerce, digital divide and information systems performance measurement on Malaysian organizations.