The Analysis of Postal Express Customer Satisfaction In Shanxi Province

Xin Li
2016 Proceedings of the 2016 4th International Conference on Sensors, Mechatronics and Automation (ICSMA 2016)   unpublished
In the period of China's express delivery market rapid expansion, the postal express business has declined in Shaanxi Province. Improving customer satisfaction has become the important tool to maintain and increase market. after analyzing postal express logistics business situation and competitors in the Shaanxi province, build shaanxi province postal express customer satisfaction(SEM)model. Conducing validity and reliability test, empirically analysis postal express customer satisfaction in
more » ... satisfaction in Shaanxi Province. According to the empirical results, it show that prices, Timeliness satisfaction,quality of service have significant impact in Shaanxi postal express customer satisfaction.From the three factors put forward suggestions.
doi:10.2991/icsma-16.2016.29 fatcat:6nku33hzerdtdl76qm2acpeo7u