The case study, spanning three contexts, concerns a multi-usable cloud service platform for big data collection and analytics and how the development pace and efficiency of it has been improved by 50-75% by using the Arrowhead framework and changing development processes/practices. Furthermore, additional results captured during the case study are related to technology, competencies and skills, organization, management, infrastructure, and service and support. A conclusion is that when offering

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... a complex offer such as an Industrial Product-Service System, comprising sensors, hardware, communications, software, cloud service platform, etc., it is necessary that the technology, business model, business setup, and organization all go hand in hand during the development and later operation, as all 'components' are required for a successful result. and simultaneous operation of the cloud service platform?" Further, the problem addressed in the paper is how the company has managed to develop applications for three contexts in an efficient and scalable manner. Besides the technical issues, a number of related matters that the company has overcome are also analyzed and discussed.