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Benchmarking is a tool that can lead to broad improvements to an organization. It has been implemented in various industries such as manufacturing and services. The objective of this study is to identify the level of understanding and knowledge on benchmarking in palm oil milling industry. A survey instrument, tested for reliability and validity by experts and practitioner was developed to collect data from respondents involved the palm oil milling industry. Later, the survey questionnairedoi:10.11113/jt.v59.2564 fatcat:7srif4os7nhlrjsfckbampqr3i