Webtalk: Towards Automatically Building Spoken Dialog Systems Through Miningwebsites

Junlan Feng, D. Hakkani-Tur, G. Di Fabbrizio, M. Gilbert, M. Beutnagel
2006 IEEE International Conference on Acoustics Speed and Signal Processing Proceedings  
WebTalk is a system for analyzing unstructured information from company websites to support automatic creation of spoken dialog applications. The goal is to completely automate the process of building, maintaining and deploying dialog applications by leveraging the wealth of information on the World Wide Web. WebTalk employs technologies in web mining, document understanding, question/answering, and speech and language processing. In this paper, we review extensions to these technologies to
more » ... technologies to make them suitable for creating a WebTalk application. We present an evaluation study of a WebTalk spoken dialog system that has been instantiated on a telecom company website. Experiments with 30 different scenarios indicate promising results and provide evidence that such systems can potentially revolutionize the paradigm for creating and scaling spoken dialog services.
doi:10.1109/icassp.2006.1660085 dblp:conf/icassp/FengHFGB06 fatcat:sbipsbbfa5cwtjr4dv2vtcq4qq