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Collaboration and interaction analysis allows for the characterization and study of the collaborative work performed by the users of a groupware system. The results of the analyzed processes allow problems in users' collaborative work and shortcomings in the functionalities of the groupware system to be identified. Therefore, automating collaboration and interaction analysis enables users' work to be assessed and groupware system support and behavior to be improved. This article proposes adoi:10.1016/j.scico.2010.05.003 fatcat:rtu22iifdbcltmbdb7zz4dhgeu