The organisational politics of meetings and their technology — two case studies of video supported communication [chapter]

John Hughes, Steinar Kristoffersen, Jon O'Brien, Mark Rouncefield
1996 Diffusion and Adoption of Information Technology  
This paper reflects on the introduction of video based communication systems, using empirical studies of two large commercial organisations: a national high street bank and a technical research centre in a multinational manufacturing company. The study suggests that although corporate philosophy and politics can create a drive towards exploring a set of technologies, they can simultaneously encourage a way of organising and managing work that conflicts with that particular implementation. The
more » ... plementation. The need to resolve conflicting political and social contingencies throughout the implementation, introduction and evaluation of new technology must be recognised. Precise requirements and design implications are hard to formulate, and our proposal has important implications in that it points beyond the traditional requirements engineering and work study approaches to systems design and introduction.
doi:10.1007/978-0-387-34982-4_5 fatcat:rb4oumw635c2nlponmrerlipea