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To be engaged in design processes in healthcare organizations often implies to deal with sensitive contexts, which, in turn, deal with a unique and delicate emotional setting. In this paper, we address reflections related to our research experience adopting dialogical interviews in sensitive design contexts. These reflections arise from a field work carried out within a network of nursing homes, within which we conducted 27 dialogical interviews with family members of patients in severedoi:10.18420/ihc2017_015 fatcat:afk6vvioajabjndlrjsv4phufa